This is the culmination of several problems, but we have a profile we can't log into on this computer (which is Windows 7). When we try it says "user service profile failed the logon".
This is a problem because it is the only administrator profile for this computer.
I thought I had turned off the password. But now that the profile is broken (and it has been persistently broken for a few weeks now) anything we try to do such as designate another admin or delete locked picture files requests a password, which I unfortunately cannot remember. I believe I was using one a few months ago, but I was being good and not using any of my other commonly used passwords.
So does anyone have ideas about fixing the admin profile, or otherwise circumventing this? Another thing is the computer gets constipated after a few hours use. Restarting fixes it, but my husband really wants to erase restore the hard drive's original settings. We backed up in preparation for this a few months ago. We've already tried googling some solutions, but haven't found anything yet.